Welcome back to Business English Pod for today’s lesson on how to resolve conflict.
Just say the word “conflict” and people usually get uncomfortable. Most people want to avoid conflict at all costs. But conflict in the workplace is unavoidable. In fact, it’s a natural result of people working in groups. And in a healthy organization, conflict can actually be constructive. It can lead to personal and professional growth, as well as new ideas and ways of working.
But those positive results of conflict can only be realized if people are willing to face conflict directly and honestly. If people ignore conflict, or refuse to face it, then bad things can happen. Unresolved conflict leads to toxicity and poisoned relationships or teams. Given enough time, it can destroy a company.
So if you experience conflict with someone at work, what can you do? Well, the first step involves trying to work things out one-on-one. You need to talk, privately and openly. And when you do, it’s important to focus on the impact of the other person’s behavior and to try to identify the root cause of the problem. At the same time, you should consider the other sides views and ask them about their perceptions, rather than just focusing on yours. Stick to the facts as you try to resist arguing, and always look for possible solutions.
In today’s dialog, we’ll hear a retail manager named Trevor try to resolve a conflict he’s having with Andrew, a manager at another store in the same company. Trevor is trying to calmly deal with the situation and find a way to improve their working relationship.
Listening Questions
1. What does Trevor say he felt as a result of Andrew’s behavior?
2. How does Trevor respond when Andrew gives him examples of employees that have changed workplaces?
3. What solution does Trevor propose?
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