English for Telephoning

This business English eBook on Telephone English features MP3 audio, PDF and online lessons on key English language skills for working on the telephone in English.
[am4guest][/am4guest]

These business English lessons are also available in our English for Telephoning eCourse App:
Download from the Apple App Store (iOS).

• Unit 501 – Answering the Phone
• Unit 502 – Taking a Message
• Unit 503 – Leaving a Voicemail Message
• Unit 504 – Making an Appointment
• Unit 505 – Discussing Travel Arrangements/li>
• Unit 506 – Checking on an Order
• Unit 507 – Dealing with Customers (Part 1)
• Unit 508 – Dealing with Customers (Part 2)
• Unit 509 – Handling Sales Calls/li>
• Unit 510 – Handling a Problem on the Phone
• Unit 511 – Dealing with an Angry Caller (Part 1)
• Unit 512 – Dealing with an Angry Caller (Part 2)

[am4guest] [/am4guest]

[tp no_translate=”y”]

eBook & Members: use the links below to access the resources (right-click to save MP3/PDF).

[/tp]