English for Telephoning

This business English eBook on Telephone English features MP3 audio, PDF and online lessons on key English language skills for working on the telephone in English.
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These business English lessons are also available in our English for Telephoning eCourse App:
Download from the Apple App Store (iOS).

Telephone English eBook Course

  • Unit 501 – Answering the Phone
  • Unit 502 – Taking a Message
  • Unit 503 – Leaving a Voicemail Message
  • Unit 504 – Making an Appointment
  • Unit 505 – Discussing Travel Arrangements/li>
  • Unit 506 – Checking on an Order
  • Unit 507 – Dealing with Customers (Part 1)
  • Unit 508 – Dealing with Customers (Part 2)
  • Unit 509 – Handling Sales Calls/li>
  • Unit 510 – Handling a Problem on the Phone
  • Unit 511 – Dealing with an Angry Caller (Part 1)
  • Unit 512 – Dealing with an Angry Caller (Part 2)

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eBook & Members: use the links below to access the resources (right-click to save MP3/PDF).

Title
Transcripts
Podcasts
PhraseCasts
Online Quizzes
Complete Set/ZIP
Answering Calls
Taking a Message
Voicemail
Appointments
Arrangements
Checking an Order
Inquiries 1
Inquiries 2
Sales Calls
Handling Problems
Angry Customers 1
Angry Customers 2

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