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BEP 62 – Persuasion 3: Satisfaction, Visualization and Action Steps

After you have established the need, you then describe the future benefits if your proposal is accepted. This is the…

August 19, 2007

BEP 60 – Persuasion 2: Establishing the Need

This is the second in a three-part Business English Pod series on presenting your ideas persuasively. In today's Business English…

August 5, 2007

BEP 59 – Persuasion 1: Getting Attention

In this three part Business English Pod series, we'll be studying Business English language and strategies for persuasion based on…

July 29, 2007

BEP 54 – Customer Service: Handling Complaints 2: Resolving the Complaint

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

June 23, 2007

BEP 53 – Customer Service: Handling Complaints 1: Empathizing

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…

June 19, 2007

BEP 48 – Cold Calling: Dealing with Objections and Closing the Call

This is the last in our three-part Business English Podcast series on cold calling. In today's lesson, you'll learn how…

May 16, 2007

BEP 47 – Cold Calling: Clarifying Benefits and Making a Pitch

This is the second in our three-part Business English Podcast lesson on a useful telephone and sales skill: cold calling.

May 13, 2007

BEP 46 – Cold Calling: Getting off to a Good Start

Today's lesson is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited…

May 9, 2007

BEP 41 – Job Interview English: First Round Interview (Part 2)

This is the second in a two-part Business English Pod lesson on first round job interviews. You'll practice responding to…

March 31, 2007

BEP 40 – Job Interview English: First Round Interview (Part 1)

Today's Business English lesson is the first in a two-part series on English interview skills.

March 28, 2007