{"id":10745,"date":"2017-09-09T17:10:54","date_gmt":"2017-09-10T01:10:54","guid":{"rendered":"https:\/\/www.businessenglishpod.com\/?p=10745"},"modified":"2023-01-06T20:43:47","modified_gmt":"2023-01-07T04:43:47","slug":"bep-312-business-english-for-telephone-2-discussing-staffing-issues","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2017\/09\/09\/bep-312-business-english-for-telephone-2-discussing-staffing-issues\/","title":{"rendered":"BEP 312 &#8211; Business by Phone 2: Discussing Staffing Issues"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-10745-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/bizpod\/BEP312-Staffing-Issues.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/bizpod\/BEP312-Staffing-Issues.mp3\">https:\/\/traffic.libsyn.com\/bizpod\/BEP312-Staffing-Issues.mp3<\/a><\/audio>\n<p><a title=\"BEP 312 Lesson Module - Business English for Telephone 2: Discussing Staffing Issues\" href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/content18\/BEP312POD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.businessenglishpod.com\/wordpress\/wp-content\/uploads\/BEP-312-LESSON-Business-English-Telephone-2-Discussing-Staffing-Issues-600x260.jpg\" alt=\"BEP 312 - Business English Telephone 2: Discussing Staffing Issues\" width=\"600\" height=\"260\" class=\"alignnone size-large wp-image-10750\" srcset=\"https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-312-LESSON-Business-English-Telephone-2-Discussing-Staffing-Issues-600x260.jpg 600w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-312-LESSON-Business-English-Telephone-2-Discussing-Staffing-Issues-300x130.jpg 300w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-312-LESSON-Business-English-Telephone-2-Discussing-Staffing-Issues-768x333.jpg 768w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-312-LESSON-Business-English-Telephone-2-Discussing-Staffing-Issues-200x87.jpg 200w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-312-LESSON-Business-English-Telephone-2-Discussing-Staffing-Issues-400x173.jpg 400w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-312-LESSON-Business-English-Telephone-2-Discussing-Staffing-Issues.jpg 785w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p>Welcome back to Business English Pod for today&#8217;s lesson about discussing staffing issues over the phone. <\/p>\n<p>One of a company&#8217;s most valuable assets is its staff. A good staff can mean the difference between success and failure. But even with an excellent staff, every manager knows there will be challenges. I don&#8217;t mean big problems, just the regular, ongoing challenges of planning, hiring, training, and support. <\/p>\n<p>Everyone knows the importance of <a href=\"https:\/\/www.businessenglishpod.com\/2006\/03\/03\/all-business-english-lessons-for-communication-skills\/\" target=\"_blank\" rel=\"noopener noreferrer\">communication skills<\/a> in business, especially when it comes to HR and staffing. But effective communication is even more important on the phone, because everything depends on technique and your choice of words. <\/p>\n<p>Discussing any sort of issue on the phone might start with informing someone, like your boss, of a problem or challenge. And when you do that, you should also be sure to show how you&#8217;ve taken ownership of the challenge. Of course, staffing costs money, which means dealing with issues might involve asking for budget approval. And, if you&#8217;re discussing turnover of staff, you might also have to outline retention strategies, or ways of keeping good people around. Finally, any time you present an idea, you&#8217;ll probably want to want to gauge support for that idea.<\/p>\n<p>In today&#8217;s dialog, we&#8217;ll hear Cam and Annette. Cam is a production manager for Boston Vintage, an American clothing company with an office in China. Annette works in the China office, and she&#8217;s calling Cam to discuss some staffing issues. As you&#8217;ll hear, she&#8217;s dealing with the resignation of an important company employee.<\/p>\n<p><strong>Listening Questions<\/strong><\/p>\n<p>1.\tWhat does Annette say she could have done to avoid the issue?<br \/>\n2.\tWhat are Annette&#8217;s ideas about retention, or how to keep good people at the company?<br \/>\n3.\tWhy does Annette ask about \u201chead office\u201d near the end of the dialog?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Premium Members: <a href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/content18\/BEP312SN-Staffing-Issues.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">PDF Transcript<\/span><\/a> | <a href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/content18\/BEP312QIZ\/presentation.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Quizzes<\/span><\/a> | <a href=\"\/learningcenter\/Premium2008\/content18\/BEP312PC.mp3\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">PhraseCast<\/span><\/a> | <a href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/content18\/BEP312POD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Lesson Module<\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/bizpod\/BEP312-Staffing-Issues.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn English for discussing staffing issues on the telephone.<\/p>\n","protected":false},"author":1,"featured_media":10751,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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