{"id":11034,"date":"2017-12-02T17:10:01","date_gmt":"2017-12-03T01:10:01","guid":{"rendered":"https:\/\/www.businessenglishpod.com\/?p=11034"},"modified":"2023-01-06T20:41:29","modified_gmt":"2023-01-07T04:41:29","slug":"bep-318-business-english-socializing-checking-in-with-clients-2","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2017\/12\/02\/bep-318-business-english-socializing-checking-in-with-clients-2\/","title":{"rendered":"BEP 318 &#8211; Business Socializing: Checking In with Clients (2)"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-11034-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/bizpod\/BEP318-Socializing-Clients2.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/bizpod\/BEP318-Socializing-Clients2.mp3\">https:\/\/traffic.libsyn.com\/bizpod\/BEP318-Socializing-Clients2.mp3<\/a><\/audio>\n<p><a title=\"BEP 318 Lesson Module - English for Socializing with Clients 2\" href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/content18\/BEP318POD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.businessenglishpod.com\/wordpress\/wp-content\/uploads\/BEP-318-LESSON-English-for-Socializing-with-Clients-2-origF-600x261.jpg\" alt=\"Business English Pod 318 LESSON - Socializing with Clients in English 2\" width=\"600\" height=\"261\" class=\"alignnone size-large wp-image-11033\" srcset=\"https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-318-LESSON-English-for-Socializing-with-Clients-2-origF-600x261.jpg 600w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-318-LESSON-English-for-Socializing-with-Clients-2-origF-300x131.jpg 300w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-318-LESSON-English-for-Socializing-with-Clients-2-origF-768x334.jpg 768w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-318-LESSON-English-for-Socializing-with-Clients-2-origF-200x87.jpg 200w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-318-LESSON-English-for-Socializing-with-Clients-2-origF-400x174.jpg 400w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-318-LESSON-English-for-Socializing-with-Clients-2-origF.jpg 786w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p>Welcome back to Business English Pod for today&#8217;s lesson on <a href=\"http:\/\/www.businessenglishpod.com\/category\/socializing\/\" target=\"_blank\" rel=\"noopener noreferrer\">socializing in English<\/a> with your clients on the phone.<\/p>\n<p>There&#8217;s an old saying that you should never mix business and pleasure. And sure, it might not be a good idea to get too close to your customers and clients. But if you are all business, and you shy away from anything personal, you&#8217;ll seem cold. And people won&#8217;t connect with you.<\/p>\n<p>Ultimately, you have to find the right balance. You want to be personable, but not nosy. You want to be friendly, but not pushy. And you have to take your time. A conversation with a new customer will be naturally more formal than with an established one. That&#8217;s true not only in person, but on the phone as well.<\/p>\n<p>In our last lesson, we learned about paying a visit to a client&#8217;s office. Today, we&#8217;ll look at checking in with a client by phone. As you&#8217;ll hear, we often make friendly conversation at the beginning of the call, and you might find yourself showing understanding of a client&#8217;s personal situation. But eventually you&#8217;ll want to switch from the personal to business. And once you&#8217;re talking business, you might mention personal connections, gauge needs, and discuss developments in your industry. This is all part of maintaining and building a relationship with your client. <\/p>\n<p>In today&#8217;s dialog, we&#8217;ll rejoin Markus, an account manager for a company that sells servers. Markus is calling up a client named Jana. He wants to check in with her, find out how she&#8217;s doing, and see if she needs anything. And you&#8217;ll hear him strike a balance between business and personal issues.   <\/p>\n<p><strong>Listening Questions<\/strong><\/p>\n<p>1.\tJana mentions a personal issue at the start of the conversation. What is it?<br \/>\n2.\tWhen Markus switches from personal matters to business, what topic does he mention?<br \/>\n3.\tHow does Markus ask Jana about their server needs?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Premium Members: <a href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/content18\/BEP318SN-Business-Socializing2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">PDF Transcript<\/span><\/a> | <a href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/content18\/BEP318QIZ\/presentation.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Quizzes<\/span><\/a> | <a href=\"\/learningcenter\/Premium2008\/content18\/BEP318PC.mp3\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">PhraseCast<\/span><\/a> | <a href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/content18\/BEP318POD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Lesson Module<\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/bizpod\/BEP318-Socializing-Clients2.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to socialize with clients on the phone in English.<\/p>\n","protected":false},"author":1,"featured_media":11032,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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