{"id":1556,"date":"2011-06-19T03:22:00","date_gmt":"2011-06-19T11:22:00","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/?p=1556"},"modified":"2023-02-06T12:02:54","modified_gmt":"2023-02-06T20:02:54","slug":"business-english-skills-360-telephone-tips-1","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2011\/06\/19\/business-english-skills-360-telephone-tips-1\/","title":{"rendered":"Skills 360 &#8211; Telephone English Tips (Part 1)"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-1556-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.14-Telephone1new.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.14-Telephone1new.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.14-Telephone1new.mp3<\/a><\/audio>\n<p>Welcome back to the <strong><a title=\"Business Skills 360 - The podcast that looks at the other side of Business English\" href=\"https:\/\/www.businessenglishpod.com\/category\/business-english-360\/\" target=\"_blank\" rel=\"noopener noreferrer\">Skills 360 podcast<\/a><\/strong>.<\/p>\n<p>Today, we&#8217;re going to take a look at an activity we do every day: talking on the telephone. We&#8217;ll look at how to start the call off on the right note by using a positive attitude, smiling over the phone, being polite, and speaking clearly.<\/p>\n<p><strong>Discussion Questions<\/strong><\/p>\n<p>1.\tHow do you usually answer the telephone at work?<br \/>\n2.\tWhat do you think a good telephone attitude involves?<br \/>\n3.\tWhat do you think it is okay to speak informally on the telephone?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Free Resources: <a href=\"https:\/\/www.mybeonline.com\/business-english-skills-360-telephone-tips-1\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Transcript <\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/quiz\/360.14QIZ\/presentation.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Quizzes<\/span><\/a> | <a href=\"\/quiz\/360-Telephone1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">PDF Transcript<\/span><\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.14-Telephone1new.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Essential tips for using the telephone in English.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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