{"id":1583,"date":"2011-06-26T04:29:15","date_gmt":"2011-06-26T12:29:15","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/?p=1583"},"modified":"2023-02-06T12:01:13","modified_gmt":"2023-02-06T20:01:13","slug":"business-english-skills-360-telephone-tips-2","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2011\/06\/26\/business-english-skills-360-telephone-tips-2\/","title":{"rendered":"Skills 360 &#8211; Telephone English Tips (Part 2)"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-1583-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.15-Telephone2.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.15-Telephone2.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.15-Telephone2.mp3<\/a><\/audio>\n<p>Welcome back to the <strong><a title=\"Business Skills 360 - The podcast that looks at the other side of Business English\" href=\"https:\/\/www.businessenglishpod.com\/category\/business-english-360\/\" target=\"_blank\" rel=\"noopener noreferrer\">Skills 360 podcast<\/a><\/strong>.<\/p>\n<p>Communicating effectively on the phone is an essential skill. And whether you&#8217;re talking to a client, a colleague, a supplier, your boss, or a bicycle courier, you need to make sure your purpose and the information is clear. Last week, we focused on your <a href=\"https:\/\/www.businessenglishpod.com\/2011\/06\/19\/business-english-skills-360-telephone-tips-1\/\">telephone attitude<\/a>. Today, we&#8217;ll look at ways you can make sure information is flowing smoothly and that you are guiding the conversation.<\/p>\n<p><strong>Discussion Questions<\/strong><\/p>\n<p>1.\tHow much planning do you usually do before an important telephone call?<br \/>\n2.\tWhat do you usually do when you don&#8217;t understand what someone is trying to say on the telephone?<br \/>\n3.\tWhat information do you normally include when you leave a message for someone?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Free Resources: <a href=\"https:\/\/www.mybeonline.com\/360-telephone-tips-for-communicating-in-english\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Transcript <\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/quiz\/360.15QIZ\/presentation.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Quizzes<\/span><\/a> | <a href=\"\/quiz\/360-Telephone2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">PDF Transcript<\/span><\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.15-Telephone2.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tips for successfully communicating in English on the Telephone.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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