{"id":197,"date":"2007-10-21T00:50:52","date_gmt":"2007-10-21T08:50:52","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/2007\/10\/21\/bep-69-int-telephoning-leaving-a-message\/"},"modified":"2023-01-11T06:23:14","modified_gmt":"2023-01-11T14:23:14","slug":"bep-69-int-telephoning-leaving-a-message","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2007\/10\/21\/bep-69-int-telephoning-leaving-a-message\/","title":{"rendered":"BEP 69 &#8211; Telephone English: Leaving a Message"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-197-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP069INT-Message1.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP069INT-Message1.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP069INT-Message1.mp3<\/a><\/audio>\n<p><strong>This lesson has been updated in anew series:  <a href=\"https:\/\/www.businessenglishpod.com\/2010\/11\/14\/bep-69-a-telephoning-answering-a-call\/\" title=\"BEP 69 A - Telephoning: Answering a Call\" target=\"_blank\" rel=\"noopener noreferrer\">BEP 69A Redux<\/a> &#038; <a href=\"https:\/\/www.businessenglishpod.com\/2010\/11\/21\/bep-69-b-telephoning-taking-a-message\/\" title=\"BEP 69 B - Telephoning: Taking a Message\" target=\"_blank\" rel=\"noopener noreferrer\">BEP 69B Redux<\/a><\/strong>.<\/p>\n<p>People are busy. When you telephone people, they often aren&#8217;t there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and boss.<\/p>\n<p>Today we will hear a bad example and a good example of taking and leaving a telephone message.<\/p>\n<p>Justin Thomas is with Trivesco, a major shipyard, or maker of ships. He is calling Sylvie Peterson at Daneline, a shipping company. Sylvie is a sales and purchase (S&#038;P) broker. A broker is a middleman or negotiator. Sylvie specializes in negotiating the purchase of \u201cnewbuildings\u201d or newly built ships. Amy, the receptionist, answers the phone. <\/p>\n<p><strong>Listening Questions<\/strong><\/p>\n<p>Bad Example<br \/>\n1)\tDoes Amy answer the phone professionally?<br \/>\n2)\tIs Justin prepared? <\/p>\n<p>Good Example<br \/>\n1)\tHow does Amy answer the phone?<br \/>\n2)\tWhat is Mark calling about?<br \/>\n3)\tHow does Amy make sure that she has got Mark&#8217;s correct phone number?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Premium Members: <a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/StudyNotes\/BEP069SN-Message1.pdf\">PDF Transcript<\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP069INT-Message1.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this Business English Podcast lesson we look at the language you can use to leave a telephone answering machine message. 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