{"id":2053,"date":"2011-11-13T01:01:13","date_gmt":"2011-11-13T09:01:13","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/?p=2053"},"modified":"2023-01-13T12:08:09","modified_gmt":"2023-01-13T20:08:09","slug":"business-english-pod-197-delivering-training-2","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2011\/11\/13\/business-english-pod-197-delivering-training-2\/","title":{"rendered":"BEP 197 &#8211; Delivering Training (Part 2)"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-2053-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP197-Delivering-Training2.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP197-Delivering-Training2.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP197-Delivering-Training2.mp3<\/a><\/audio>\n<p>This is the second in our two-part Business English Pod lesson on delivering <a href=\"https:\/\/www.businessenglishpod.com\/2011\/11\/06\/business-english-pod-196-delivering-training-1\/\">workplace training<\/a>.<\/p>\n<p>Delivering training requires you to lead and control a group. This is no easy task, as you&#8217;ll know if you&#8217;ve ever done something similar such as delivering a presentation. You need to engage people, you need to make the topic interesting or relevant to them, and you need to make sure they participate. <\/p>\n<p>In the end, you want them to learn something. If their ears or minds are closed, they won&#8217;t do that. So how can you get them to listen, to respond, and to learn? Well, you can try some of the language and techniques we&#8217;ll look at in today&#8217;s lesson.<\/p>\n<p>In our last episode, we heard some useful language for introducing a training session. Today, we&#8217;ll hear about eliciting input, encouraging participation, and giving feedback. We&#8217;ll also look at connecting to personal experiences and checking understanding. These are all important ways to make sure you are an effective trainer, or presenter.<\/p>\n<p>We&#8217;re going to rejoin Zack as he delivers a workshop on customer service. You&#8217;ll also hear Ian and Nicole, two of the participants. <\/p>\n<p><strong>Listening Questions<\/strong><\/p>\n<p>1.  Why is it a good idea to use a customer&#8217;s name when talking to them?<br \/>\n2.  What does Ian suggest doing when talking to customers?<br \/>\n3.  According to Zack, what should we do more than we speak?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Premium Members: <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/transcripts\/BEP197SN-Delivering-Training2.pdf\"><span style=\"color: #800000;\">PDF Transcript<\/span><\/a> | <a href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP197-Pub\/BEP197-player.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Online Practice<\/span><\/a> | <a href=\"\/learningcenter\/Premium2008\/phrasecasts\/BEP197PC.mp3\"><span style=\"color: #800000;\">PhraseCast<\/span><\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.91-Career-1.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is the second in our two-part Business English Pod lesson on delivering workplace training. Delivering training requires you to lead and control a group. This is no easy task, as you&#8217;ll know if you&#8217;ve ever done something similar such as delivering a presentation. You need to engage people, you need to make the topic [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","powered_cache_disable_cache":false,"_links_to":"","_links_to_target":""},"categories":[45,34,7,47],"tags":[118,128,232,143],"_links":{"self":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/2053"}],"collection":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/comments?post=2053"}],"version-history":[{"count":5,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/2053\/revisions"}],"predecessor-version":[{"id":20015,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/2053\/revisions\/20015"}],"wp:attachment":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/media?parent=2053"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/categories?post=2053"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/tags?post=2053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}