{"id":2174,"date":"2011-12-11T03:21:36","date_gmt":"2011-12-11T11:21:36","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/?p=2174"},"modified":"2023-01-10T19:55:00","modified_gmt":"2023-01-11T03:55:00","slug":"business-english-pod-199-controlling-the-telephone-call-2","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2011\/12\/11\/business-english-pod-199-controlling-the-telephone-call-2\/","title":{"rendered":"BEP 199 &#8211; Telephone English: Controlling the Call (2)"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-2174-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP199-Mob.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP199-Mob.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP199-Mob.mp3<\/a><\/audio>\n<p>In this <a href=\"https:\/\/www.businessenglishpod.com\/business-english-podcast-lessons\/\" title=\"Business English Lessons\" rel=\"noopener noreferrer\" target=\"_blank\">Business English<\/a> lesson, we&#8217;ll continue our look at language and techniques for <a href=\"https:\/\/www.businessenglishpod.com\/2011\/12\/04\/business-english-pod-198-telephoning-controlling-the-call-part-1\/\">controlling a telephone call in English<\/a>.<\/p>\n<p>If you&#8217;re like most people, <a href=\"https:\/\/www.businessenglishpod.com\/category\/telephoning\/\">talking on the telephone<\/a> is a basic part of work life. We talk with colleagues, customers, potential clients, suppliers, company reps &#8211; the list goes on and on. In fact, the telephone has become even more important as we spend less time at our desks and more time dealing with people remotely.<\/p>\n<p>As you surely know, talking on the telephone is not always easy. We can&#8217;t use the same techniques that we might use when talking to someone face-to-face. We need to learn a new set of skills. It is these skills that we are looking at in this series about controlling the call. If you learn to do this well, you&#8217;ll end each conversation with a sense of achievement and purpose. <\/p>\n<p>In today&#8217;s lesson, we&#8217;ll hear a conversation between Chris and Nick. Chris is calling Nick to inform him about some price changes and to arrange a meeting. As you will hear, the caller carefully controls the conversation and gets the outcome she wants.<\/p>\n<p><strong>Listening Questions<\/strong><\/p>\n<p>1.  What reason does Chris give for the change in prices?<br \/>\n2.  When will the price changes take effect?<br \/>\n3.  Why does Chris want to meet with Nick?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Premium Members: <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/transcripts\/BEP199SN-Controlling-Calls2.pdf\"><span style=\"color: #800000;\">PDF Transcript<\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP199QIZ\/presentation.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Quizzes<\/span><\/a> | <a href=\"\/learningcenter\/Premium2008\/phrasecasts\/BEP199PC.mp3\"><span style=\"color: #800000;\">PhraseCast<\/span><\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP199-Mob.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn Business English for controlling a phone call.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","powered_cache_disable_cache":false,"_links_to":"","_links_to_target":""},"categories":[45,34,16,8],"tags":[147,148,179,149,150],"_links":{"self":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/2174"}],"collection":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/comments?post=2174"}],"version-history":[{"count":5,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/2174\/revisions"}],"predecessor-version":[{"id":19778,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/2174\/revisions\/19778"}],"wp:attachment":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/media?parent=2174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/categories?post=2174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/tags?post=2174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}