{"id":338,"date":"2009-04-04T22:35:29","date_gmt":"2009-04-05T06:35:29","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/?p=338"},"modified":"2023-01-15T20:18:39","modified_gmt":"2023-01-16T04:18:39","slug":"bep-128-int-telephoning-handling-sales-calls","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2009\/04\/04\/bep-128-int-telephoning-handling-sales-calls\/","title":{"rendered":"BEP 128 &#8211; Telephoning: Handling Sales Calls"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-338-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/bizpod\/BEP128-Mob.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/bizpod\/BEP128-Mob.mp3\">https:\/\/traffic.libsyn.com\/bizpod\/BEP128-Mob.mp3<\/a><\/audio>\n<p>We&#8217;ve looked before at how to set up an appointment on the phone with someone you already know (<a href=\"https:\/\/www.businessenglishpod.com\/2008\/10\/11\/bep-119-int-telephoning-making-an-appointment\/\">BEP 119<\/a>), but what about if you haven&#8217;t met the person or established a relationship with them yet? In today&#8217;s Business English Podcast, we&#8217;ll be looking at how to make contact with a prospective client and, on the opposite end of the line, we&#8217;ll examine language you can use to politely decline a request for information or a meeting.<\/p>\n<p>We&#8217;ve already met Mario from Viva Fashions in previous episodes.  Now Mario wants to meet with the head buyer for a chain of American stores owned by DeBourg Brands but, at this point, he doesn&#8217;t even know the buyer&#8217;s name.  Mario is going to \u201ccold call\u201d the company and see if he can reach the buyer.  First, he needs a name, and then he needs to try to speak to the buyer to make an appointment.  <\/p>\n<p><strong>Listening Questions &#8211; First Call:<\/strong><br \/>\n1)\tWhat techniques does Mario use to get information from Joan?<br \/>\n2)\tWhy do you think Joan agrees to help Mario? <\/p>\n<p><strong>Listening Questions &#8211; Second Call:<\/strong><br \/>\n1)\tWhy does Mario keep saying \u201cthank you\u201d instead of \u201cplease\u201d after making a request?<br \/>\n2)\tWhat language does Mario use when stating the reason for his call, and why?<br \/>\n3)\tThroughout the conversation, Mario uses informal language to minimize his request.  Can you spot a few examples?<\/p>\n<p><strong>Premium Members: <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/transcripts\/BEP128SN-Sales_Calls.pdf\"><span style=\"color: #800000;\">Study Notes <\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP128QIZ\/presentation.html\"><span style=\"color: #800000;\">Online Quizzes<\/span> <\/a>| <a href=\"http:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/phrasecasts\/BEP128PC.mp3\"><span style=\"color: #800000;\">PhraseCast<\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP128POD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Lesson Module<\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/bizpod\/BEP128-Mob.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn Business English for handling sales calls.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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