{"id":3501,"date":"2012-09-09T02:59:02","date_gmt":"2012-09-09T10:59:02","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/?p=3501"},"modified":"2023-01-09T00:42:48","modified_gmt":"2023-01-09T08:42:48","slug":"business-english-pod-214-telephoning-keeping-in-touch-1","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2012\/09\/09\/business-english-pod-214-telephoning-keeping-in-touch-1\/","title":{"rendered":"BEP 214 &#8211; Telephone English: Keeping in Touch (1)"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-3501-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP214-Mob.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP214-Mob.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP214-Mob.mp3<\/a><\/audio>\n<p><a title=\"BEP 214 Lesson Module - Telephone English: Keeping in Touch (1)\" href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP214POD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.businessenglishpod.com\/wordpress\/wp-content\/uploads\/BEP-214-LESSON-Telephone-English-Keeping-in-touch-1.jpg\" alt=\"BEP 214 - Telephone English - Keeping in Touch 1\" width=\"1500\" height=\"638\" class=\"alignnone size-full wp-image-16932\" srcset=\"https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-214-LESSON-Telephone-English-Keeping-in-touch-1.jpg 1500w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-214-LESSON-Telephone-English-Keeping-in-touch-1-300x128.jpg 300w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-214-LESSON-Telephone-English-Keeping-in-touch-1-600x255.jpg 600w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-214-LESSON-Telephone-English-Keeping-in-touch-1-768x327.jpg 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/a><\/p>\n<p>In this <a href=\"https:\/\/www.businessenglishpod.com\/\" title=\"Business English\">Business English<\/a> Pod lesson, we look at how to keep in touch with your colleagues and customers over the <a href=\"https:\/\/www.businessenglishpod.com\/category\/telephoning\/\" title=\"Business English for Telephoning\">telephone<\/a>.<\/p>\n<p>Can you imagine doing your work without your phone? It&#8217;s a regular part of most people&#8217;s work day. Talking to people is a big part business. And the talking that we do is not always about work. Whether it&#8217;s with a client, customer, or colleague, the conversations we have on the phone usually have a social element as well.<\/p>\n<p>There&#8217;s a very good reason for this. Good business relies on good relationships. And if you can connect with someone on a personal level, your work will be easier and smoother. And when that someone doesn&#8217;t work in the same office, that connection will often happen on the phone. It doesn&#8217;t matter if they are across the street or across the globe. <\/p>\n<p>So what are the skills you need to keep in touch by phone? Well today,  we&#8217;ll look at several important techniques, including cutting to work issues, asking someone about past and personal issues, and personalizing our sign-offs, or goodbyes. <\/p>\n<p>In the dialog we&#8217;ll hear Susan, a shipping broker in Amsterdam, talking with Chris, a colleague in the UK. Susan and Chris used to work in the same office together, but now they&#8217;re in different countries and have to keep in touch by phone. Let&#8217;s listen in and see how they get along.<\/p>\n<p><strong>Listening Questions<\/strong><\/p>\n<p>1.  What is the purpose of Susan&#8217;s call?<br \/>\n2.  What past issue does Susan ask Chris about?<br \/>\n3.  What does Susan invite Chris to do?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Premium Members: <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/transcripts\/BEP214SN-Keeping-in-Touch1.pdf\"><span style=\"color: #800000;\">PDF Transcript<\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP214QIZ\/presentation.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Quizzes<\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/phrasecasts\/BEP214PC.mp3\"><span style=\"color: #800000;\">PhraseCast<\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP214POD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Lesson Module<\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP214-Mob.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn business English for keeping in touch with work colleagues on the phone.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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