{"id":4183,"date":"2013-03-03T03:59:20","date_gmt":"2013-03-03T11:59:20","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/?p=4183"},"modified":"2023-02-06T11:33:29","modified_gmt":"2023-02-06T19:33:29","slug":"business-english-skills-360-how-to-get-good-customer-service-part-2","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2013\/03\/03\/business-english-skills-360-how-to-get-good-customer-service-part-2\/","title":{"rendered":"Skills 360 &#8211; How to Get Good Customer Service (2)"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-4183-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.32-Good-Service2.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.32-Good-Service2.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.32-Good-Service2.mp3<\/a><\/audio>\n<p>Welcome back to the Skills 360 podcast. In today&#8217;s lesson, we&#8217;re going to look at how to get good <a href=\"https:\/\/www.businessenglishpod.com\/category\/customer-service-english\/\" title=\"Business English for Customer Service\">customer service<\/a>. More specifically, we&#8217;re going to learn how to complain properly and get a good solution.<\/p>\n<p>It all starts with a problem. You buy a product and it doesn&#8217;t work right. You get frustrated. You paid good money but you&#8217;re not getting what you expected. It&#8217;s time to complain. So you go back to the store or you ring up a customer service line. This interaction could end with more frustration or it could end with satisfaction, depending on the outcome. So how can you get a good outcome?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Free Resources: <a href=\"https:\/\/www.mybeonline.com\/business-englishskills-360-how-to-get-good-customer-service-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Transcript<\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/quiz\/360.32QIZ\/presentation.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Quizzes<\/span><\/a> | <a href=\"\/quiz\/360SN-Good-Service2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">PDF Transcript<\/span><\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/360.32-Good-Service2.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to get good customer service in this Business english Skills 360 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