{"id":5001,"date":"2013-10-13T03:02:48","date_gmt":"2013-10-13T11:02:48","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/?p=5001"},"modified":"2023-01-08T23:12:05","modified_gmt":"2023-01-09T07:12:05","slug":"business-english-pod-240-telephoning-tech-support-3","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2013\/10\/13\/business-english-pod-240-telephoning-tech-support-3\/","title":{"rendered":"BEP 240 &#8211; Telephoning: Tech Support English (3)"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-5001-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP240-Mob.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP240-Mob.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP240-Mob.mp3<\/a><\/audio>\n<p><a title=\"BEP 240 Lesson Module - Telephoning: Tech Support (3)\" href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP240POD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.businessenglishpod.com\/wordpress\/wp-content\/uploads\/BEP-240-Call-Center-English-Technical-Support-LESSON.jpg\" alt=\"Call Center English Technical Support\" width=\"1642\" height=\"700\" class=\"alignnone size-full wp-image-15512\" srcset=\"https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-240-Call-Center-English-Technical-Support-LESSON.jpg 1642w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-240-Call-Center-English-Technical-Support-LESSON-300x128.jpg 300w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-240-Call-Center-English-Technical-Support-LESSON-768x327.jpg 768w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-240-Call-Center-English-Technical-Support-LESSON-600x256.jpg 600w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-240-Call-Center-English-Technical-Support-LESSON-940x400.jpg 940w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-240-Call-Center-English-Technical-Support-LESSON-200x85.jpg 200w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-240-Call-Center-English-Technical-Support-LESSON-400x171.jpg 400w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-240-Call-Center-English-Technical-Support-LESSON-800x341.jpg 800w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/BEP-240-Call-Center-English-Technical-Support-LESSON-1200x512.jpg 1200w\" sizes=\"(max-width: 1642px) 100vw, 1642px\" \/><\/a><\/p>\n<p>Welcome back to Business English Pod for today&#8217;s lesson on handling a <a title=\"Business English for Tech Support\" href=\"https:\/\/www.businessenglishpod.com\/tag\/tech-support\/\">tech support call in English<\/a>.<\/p>\n<p>A colleague calls you with a problem. You listen, you ask questions, and you figure out a solution. But you can&#8217;t fix the problem yourself &#8211; you need to explain to your colleague how they can fix it. It doesn&#8217;t matter how simple the solution is to you, you have to make it clear to the other person. And that can be challenging. Fortunately, you can learn some ways of making your instructions clear and effective.<\/p>\n<p>In today&#8217;s lesson, we&#8217;ll <a href=\"https:\/\/www.businessenglishpod.com\/2013\/09\/29\/business-english-pod-238-telephoning-tech-support-1\/\" title=\"BEP 238 \u2013 Telephoning: Tech Support English (1)\" rel=\"noopener\" target=\"_blank\">listen to a tech support agent<\/a> explain a solution to a computer user. But don&#8217;t worry if you don&#8217;t work in tech support. The techniques this agent uses are useful in any situation where you need to provide support or solutions to someone else. We&#8217;ll cover language that you can use to explain a solution in clear steps and explain the reasons for those steps. We&#8217;ll also look at how you can recap the steps in a solution, confirm that solution actually worked, and emphasize to someone how to deal with similar problems in the future.<\/p>\n<p>In the dialog, we&#8217;ll rejoin Nick and Stacey. Nick is a tech support agent, and Stacey&#8217;s a lawyer in New York who is having trouble uploading documents to the company server. Nick has discovered the cause of the problem and is now explaining to Stacey how to fix it.<\/p>\n<p><strong>Listening Questions<\/strong><\/p>\n<p>1. What does Nick ask Stacey to do first?<br \/>\n2. Why does Nick ask Stacey to upload another PDF from her computer?<br \/>\n3. What should Stacey do next time she has a problem uploading a file?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Premium Members: <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/transcripts\/BEP240SN-Tech-Support3.pdf\"><span style=\"color: #800000;\">PDF Transcript<\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP240QIZ\/presentation.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Quizzes<\/span><\/a> | <a href=\"\/learningcenter\/Premium2008\/phrasecasts\/BEP240PC.mp3\"><span style=\"color: #800000;\">PhraseCast<\/span><\/a> | <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP240POD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Lesson Module<\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP240-Mob.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn language and techniques for handling tech support calls and solving problems on the phone.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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