{"id":54,"date":"2006-09-11T23:32:18","date_gmt":"2006-09-12T07:32:18","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/podcast\/?p=54"},"modified":"2023-01-02T12:44:04","modified_gmt":"2023-01-02T20:44:04","slug":"bep-15-discussing-problems-on-the-phone","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2006\/09\/11\/bep-15-discussing-problems-on-the-phone\/","title":{"rendered":"BEP 15 &#8211; Telephoning: Handling a Problem"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-54-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP015c-Telephoning-Help.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP015c-Telephoning-Help.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP015c-Telephoning-Help.mp3<\/a><\/audio>\n<p><strong>*Update:<\/strong> A new version of <a href=\"http:\/\/www.businessenglishpod.com\/2015\/07\/26\/bep-15c-telephoning-asking-for-help\/\"><strong>BEP 15<\/strong> is available here<\/a>.  The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.<\/p>\n<p>Problems, and more problems.  Sometimes business seems to be all about dealing with problems.  And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.<\/p>\n<p>In today&#8217;s Business English Podcast we&#8217;ll listen to business people discussing a delivery problem over the phone.  Then, we&#8217;ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution.<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Members: <a href=\"http:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/transcripts\/BEP015SN-Problems.pdf\"><span style=\"color: #800000;\">PDF Transcript<\/span><\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP015c-Telephoning-Help.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s Business English Podcast we&#8217;ll listen to business people discussing a delivery problem over the phone in English.  Then, we&#8217;ll review the business English that is used to establish relationships, discuss the problem and come to agreement on a solution.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","powered_cache_disable_cache":false,"_links_to":"","_links_to_target":""},"categories":[13,45,2,8],"tags":[],"_links":{"self":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/54"}],"collection":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/comments?post=54"}],"version-history":[{"count":5,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/54\/revisions"}],"predecessor-version":[{"id":19200,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/54\/revisions\/19200"}],"wp:attachment":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/media?parent=54"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/categories?post=54"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/tags?post=54"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}