{"id":8631,"date":"2016-01-17T00:19:02","date_gmt":"2016-01-17T08:19:02","guid":{"rendered":"https:\/\/www.businessenglishpod.com\/?p=8631"},"modified":"2022-12-27T13:12:42","modified_gmt":"2022-12-27T21:12:42","slug":"business-english-pod-21b-telephone-english-skills-taking-and-leaving-a-message","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2016\/01\/17\/business-english-pod-21b-telephone-english-skills-taking-and-leaving-a-message\/","title":{"rendered":"BEP 21 B &#8211; Telephone Skills: Taking and Leaving a Message"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-8631-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP021B-Leaving-Message.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP021B-Leaving-Message.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP021B-Leaving-Message.mp3<\/a><\/audio>\n<p><a title=\"BEP 21 B - Telephone Skills: Answering the Phone\" href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP21BPOD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-large wp-image-8608\" src=\"https:\/\/www.businessenglishpod.com\/wordpress\/wp-content\/uploads\/Business-English-Pod-21B-Taking-Message-600x260.jpg\" alt=\"Business-English-Pod-21B-Taking-Message\" width=\"600\" height=\"260\" srcset=\"https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/Business-English-Pod-21B-Taking-Message-600x260.jpg 600w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/Business-English-Pod-21B-Taking-Message-300x130.jpg 300w, https:\/\/9to5english.com\/wordpress\/wp-content\/uploads\/Business-English-Pod-21B-Taking-Message.jpg 787w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p>Welcome back to Business English Pod for today&#8217;s lesson on how to take or leave a message on the <a href=\"https:\/\/www.businessenglishpod.com\/business-english-ebooks\/english-for-telephoning\/\" target=\"_blank\" rel=\"noopener noreferrer\">telephone in English<\/a>.<\/p>\n<p>You&#8217;ve probably experienced this situation before: someone calls your office and wants to talk to someone who isn&#8217;t there. So what do you do? You take a message, of course. But how do you take a message?<\/p>\n<p>Well, it starts with asking the caller if they would actually like to leave a message. Then you&#8217;ll get some information, like who the person wants to talk to and what they want to talk about. Also, don&#8217;t forget to get the caller&#8217;s number so the person can call them back. And it&#8217;s a good idea to check back with the caller that you&#8217;ve got the information correct, because incorrect messages can cause big problems.<\/p>\n<p>But what if you are the caller and you want to leave a message? Well, you can simply ask if you can do just that. And then you&#8217;ll give all the important details, like who you want to talk to, what you want to talk to them about, and your phone number. It&#8217;s these techniques and language for taking and leaving messages that we&#8217;ll learn today.<\/p>\n<p>In the dialog, we&#8217;re going to rejoin a conversation between Claire and Nathan. In our last lesson, we heard Claire answer the phone at a company called Airtronics. Nathan is the caller. He works for Cyclops Aircraft and he&#8217;s calling to talk to someone named George Kline. But George isn&#8217;t there, so Claire is going to have to take a message for him.<\/p>\n<p><strong>Listening Questions<\/strong><\/p>\n<p>1. Why is Nathan trying to get in touch with George Kline?<br \/>\n2. What part of the message does Claire repeat back to Nathan?<br \/>\n3. Near the end of the call, what does Claire say she will try to do immediately?<\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Premium Members: <a href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP21BSN-Leaving-Message.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Study Notes<\/span><\/a> | <a href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP21BQIZ\/presentation.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">Quizzes<\/span><\/a> | <a href=\"\/learningcenter\/Premium2008\/quiz\/BEP021BPC.mp3\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #800000;\">PhraseCast<\/span><\/a> | <a href=\"https:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/quiz\/BEP21BPOD\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Lesson Module<\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP021B-Leaving-Message.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn Business English for taking and leaving a telephone message.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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