{"id":95,"date":"2006-11-29T00:47:25","date_gmt":"2006-11-29T08:47:25","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/2006\/11\/30\/bep-23-telephoning-handling-a-difficult-customer\/"},"modified":"2023-01-02T13:48:40","modified_gmt":"2023-01-02T21:48:40","slug":"bep-23-telephoning-handling-a-difficult-customer","status":"publish","type":"post","link":"https:\/\/9to5english.com\/wordpress\/2006\/11\/29\/bep-23-telephoning-handling-a-difficult-customer\/","title":{"rendered":"BEP 23 &#8211; Telephoning: Handling a Difficult Customer"},"content":{"rendered":"<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-95-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP023R-Telephoning3.mp3?_=1\" \/><a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP023R-Telephoning3.mp3\">https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP023R-Telephoning3.mp3<\/a><\/audio>\n<p>A new version of this lesson is available here: <a href=\"https:\/\/www.businessenglishpod.com\/2016\/05\/08\/bep-23c-business-english-telephone-skills-getting-action\/\">BEP 23c \u2013 Telephone English: Getting Action<\/a><\/p>\n<p>In a recent Business English Podcast (<a href=\"https:\/\/www.businessenglishpod.com\/2006\/11\/13\/bep-22-telephoning-handling-enquiries-and-technical-problems\/\">BEP 22<\/a>), we looked at how to deal with technical problems when speaking on the telephone in English. Today, we&#8217;re going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.<\/p>\n<p>We are also pleased to announce that our new feed is now available in iTunes. Please click on the link below to update your subscription:<br \/>\n<a title=\"Business English Podcast iTunes Link\" href=\"https:\/\/podcasts.apple.com\/podcast\/business-english-pod-learn\/id206603090\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/podcasts.apple.com\/podcast\/business-english-pod-learn\/id206603090<\/a><\/p>\n<p>[tp no_translate=&#8221;y&#8221;]<strong>Premium Members: <a href=\"https:\/\/businessenglishpod.com\/learningcenter\/Premium2008\/transcripts\/BEP23SNR-Telephone3.pdf\"><span style=\"color: #800000;\">Study Notes PDF<\/span><\/a><\/strong><\/p>\n<p><strong>Download: <a href=\"https:\/\/traffic.libsyn.com\/secure\/bizpod\/BEP023R-Telephoning3.mp3\" target=\"_blank\" rel=\"noopener noreferrer\">Podcast MP3<\/a><\/strong>[\/tp]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English.  Today, we&#8217;re going to talk how to deal with problems with the caller.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","powered_cache_disable_cache":false,"_links_to":"","_links_to_target":""},"categories":[45,16,2,14,8],"tags":[],"_links":{"self":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/95"}],"collection":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/comments?post=95"}],"version-history":[{"count":5,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/95\/revisions"}],"predecessor-version":[{"id":19224,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/posts\/95\/revisions\/19224"}],"wp:attachment":[{"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/media?parent=95"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/categories?post=95"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/9to5english.com\/wordpress\/wp-json\/wp\/v2\/tags?post=95"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}