Welcome back to the Skills 360 podcast.
Today, we’re going to take a look at an activity we do every day: talking on the telephone. We’ll look at how to start the call off on the right note by using a positive attitude, smiling over the phone, being polite, and speaking clearly.
Discussion Questions
1. How do you usually answer the telephone at work?
2. What do you think a good telephone attitude involves?
3. What do you think it is okay to speak informally on the telephone?
[tp no_translate=”y”]Free Resources: Transcript | Quizzes | PDF Transcript
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@ chiko – Thanks! We’re glad BEP is helpful for you. How do you use business English?
JE VOUDRAIS SAVOIRE QU-EST-QUE EST LE BUSINESS ENGLISH .MERCI
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good class!
Communication is about manner and patience so that we can reply promptly. Mumbling is truly unnecessary and the use of what instead of pardon is really a common mistake. Will surely keep these fact in my mind.
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