In this Business English Pod lesson, we continue to look at language for keeping in touch with colleagues and customers by telephone.
Good business is built on good relationships. And good relationships are built on good communication. Of all the tools we use for communicating over long distances, the telephone is one of the best. We can listen and respond to the other person immediately. We can hear the other person’s voice and emotions. And we can use our own voice to convey feeling.
But talking on the phone isn’t always easy. It can be hard to set the right tone and strike a good balance between work and personal issues. There are certain techniques you can learn to help you do just that. In this lesson, we’ll hear several.
Today we’ll cover how to lower the formality in a conversation, show interest in where someone else is located, and keep the conversation going. We’ll also learn how to offer personal information and transition to work issues using a topic that has already been introduced.
We will hear Susan, the shipping broker from our last episode. She is calling from Amsterdam to a customer named Paul. Paul is an expat working in Santos, Brazil. Susan and Paul are chatting about personal matters a bit before getting down to business.
Listening Questions
1. What does Paul say about the weather?
2. What does Susan say about Venice?
3. Which word or topic that Chris mentions does Susan use to transition to work matters?
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