This business English eBook on Telephone English features MP3 audio, PDF and online lessons on key English language skills for working on the telephone in English.
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These business English lessons are also available in our English for Telephoning eCourse App:
Download from the Apple App Store (iOS).
- Unit 501 – Answering the Phone
- Unit 502 – Taking a Message
- Unit 503 – Leaving a Voicemail Message
- Unit 504 – Making an Appointment
- Unit 505 – Discussing Travel Arrangements/li>
- Unit 506 – Checking on an Order
- Unit 507 – Dealing with Customers (Part 1)
- Unit 508 – Dealing with Customers (Part 2)
- Unit 509 – Handling Sales Calls/li>
- Unit 510 – Handling a Problem on the Phone
- Unit 511 – Dealing with an Angry Caller (Part 1)
- Unit 512 – Dealing with an Angry Caller (Part 2)
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eBook & Members: use the links below to access the resources (right-click to save MP3/PDF).
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Title
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Transcripts
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Podcasts
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PhraseCasts
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Online Quizzes
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Answering Calls
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Taking a Message
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Voicemail
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Appointments
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Arrangements
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Checking an Order
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Inquiries 1
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Inquiries 2
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Sales Calls
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Handling Problems
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Angry Customers 1
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Angry Customers 2
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