Business English – Page 30 – BEP Dev (9to5English)

BEP 32 B – English for Discussing Solutions to a Problem (2)

Welcome back to Business English Pod for today’s lesson on discussing solutions to a problem during a teleconference in English.

Have you ever been in a meeting where everyone just wants to complain about a problem? And maybe they criticize every solution that is suggested? Well, if that’s all you do, the problem will never be solved.

Discussing solutions is all about figuring out what might actually work. It’s about finding the best solution, even if it’s not the perfect solution. So you need to learn how to agree with people’s ideas, either strongly, or with conditions. In other words, you might agree but only if something else can happen.

If you’re leading a problem-solving meeting, you’ll likely need to highlight the best solution that comes forward. Even when you have a pretty good solution, you might still want to invite more ideas. And whether you’re leading or participating in the meeting, you might offer to take the lead on implementing a solution. In this lesson, we’ll cover all these skills for discussing solutions.

In today’s dialog, we’ll rejoin a teleconference led by Jim. On the line with Jim are Jack, Dan, and Angie. They are discussing how to deal with the issue of paint fumes at a factory. They’re trying to find the best way to solve this problem.

Listening Questions

1. What expression does Angie use to agree strongly with Dan’s idea?
2. What solution does Jim highlight as the best one?
3. What does Dan say he wants to do about the research on different types of paint?

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BEP 32 A – English for Discussing Solutions to a Problem (1)

Business English, Meeting English, Teleconference English / January 13, 2018

Welcome back to Business English Pod for today’s lesson on how to discuss solutions to a problem during a teleconference in English.

It’s not enough just to find problems or talk about problems at work. We need to figure out how to solve them. And problem-solving is one of the most important skills in any workplace. In fact, almost every meeting, conversation, or teleconference includes some problem-solving.

Sometimes talking about solutions means making suggestions. In other words, you’ve got an idea about how to solve the problem and you want others to listen to it. In that case, you need to be able to use the language of suggestions.

Of course, just because someone suggests an idea doesn’t mean it’s a good idea. Another skill we need is to be able to disagree carefully so we don’t upset people or make them feel like they’re being attacked. And when you disagree with someone, you might want to suggest another way of solving the problem. These are all important skills when talking about solutions.

In today’s dialog, we’ll listen to a teleconference about a problem with paint fumes at a factory. The meeting is being led by Jim, who will show us how to start a teleconference. We’ll also hear Jack, Dan, and Angie, who are all talking about different ways of solving the problem.

Listening Questions

1. What solution does Dan suggest?
2. When Jack disagrees with Dan’s idea, what does he say before showing his disagreement?
3. What solution does Jack suggest instead of Dan’s solution?

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925 English Lesson 17 – How to Talk about Differences

925 English, A2, Business English, English Video, Functions / January 6, 2018

In today’s 925 English lesson, we’re going to learn how to make comparisons and talk about differences in English.

Life and business is full of choices. And any time you make a choice, you have to compare the options. You might think about how they are similar, as we did in our last lesson. And you might look at how they are different.

925 English is a new series of video English lessons for beginners. 925 English lessons focus on English phrases and expressions that you can use in work and business.
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925 English Lesson 16 – How to Talk about Similarities

925 English, A2, Business English, English Video, Functions / December 10, 2017

In today’s 925 English lesson, we’re going to learn how to make comparisons and talk about similarities in English.

Every day, we compare products, companies, jobs – all kinds of things! We talk about how they are different, and how they are the same or similar.

925 English is a new series of English lessons for beginners. 925 English lessons focus on English phrases and expressions that you can use in work and business.
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BEP 318 – Business Socializing: Checking In with Clients (2)

Business English, Communication, Socializing / December 2, 2017

Welcome back to Business English Pod for today’s lesson on socializing in English with your clients on the phone.

There’s an old saying that you should never mix business and pleasure. And sure, it might not be a good idea to get too close to your customers and clients. But if you are all business, and you shy away from anything personal, you’ll seem cold. And people won’t connect with you.

Ultimately, you have to find the right balance. You want to be personable, but not nosy. You want to be friendly, but not pushy. And you have to take your time. A conversation with a new customer will be naturally more formal than with an established one. That’s true not only in person, but on the phone as well.

In our last lesson, we learned about paying a visit to a client’s office. Today, we’ll look at checking in with a client by phone. As you’ll hear, we often make friendly conversation at the beginning of the call, and you might find yourself showing understanding of a client’s personal situation. But eventually you’ll want to switch from the personal to business. And once you’re talking business, you might mention personal connections, gauge needs, and discuss developments in your industry. This is all part of maintaining and building a relationship with your client.

In today’s dialog, we’ll rejoin Markus, an account manager for a company that sells servers. Markus is calling up a client named Jana. He wants to check in with her, find out how she’s doing, and see if she needs anything. And you’ll hear him strike a balance between business and personal issues.

Listening Questions

1. Jana mentions a personal issue at the start of the conversation. What is it?
2. When Markus switches from personal matters to business, what topic does he mention?
3. How does Markus ask Jana about their server needs?

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