Welcome back to the Skills 360 podcast. In today’s lesson, we’re going to look at how to get good customer service. More specifically, we’re going to learn how to complain properly and get a good solution.
It all starts with a problem. You buy a product and it doesn’t work right. You get frustrated. You paid good money but you’re not getting what you expected. It’s time to complain. So you go back to the store or you ring up a customer service line. This interaction could end with more frustration or it could end with satisfaction, depending on the outcome. So how can you get a good outcome?
In this Business English Pod lesson, we continue our look at vocabulary and collocations for discussing a budget.
A budget is a plan for spending money. And you’ll often hear the word “budget” used as a noun. But “budget” is also a verb. We can budget carefully or poorly. We can budget not only money but also time. And how we budget can help or harm our business. If we spend too much money, we may decrease profits. But if we don’t spend enough money, the business may not grow or thrive. It’s all about balance.
A typical budget includes a long list of items that we need to spend money on. And in a budget meeting, you’ll hear people talk, or argue, about where to spend more and where to spend less. So, how do we do this? Well, in today’s dialog, we’ll learn some of the common expressions we use when we discuss budgets.
Before we listen, let’s talk a little about English collocations. A collocation is a group of words that native speakers often use together. A correct collocation sounds natural, while an incorrect collocation sounds unnatural. For example, in English we say “budget cuts” to talk about lower spending. But we can’t say “budget slices” or “budget chops,” even though “slice” and “chop” mean “cut.” Those simply aren’t natural expressions.
You’ll hear many useful collocations in today’s dialog. As you listen, try to pick out these natural combinations of words. Then we’ll explain what they mean and how to use them in the debrief.
Today we’ll rejoin Kate, Harry, and Linda as they discuss the budget for their IT department. Kate and Harry are managers, and Linda is their supervisor. Last time, they talked about the past year’s budget. Today, you’ll hear them making a plan for the upcoming year.
Listening Questions
1. What does Kate say the finance department wants to focus on?
2. What is Harry’s concern about replacing the workstations?
3. What does Kate think can be changed to save money?
Welcome back to Business English Pod for today’s lesson on financial English vocabulary and discussing a budget.
Budgets aren’t just for accountants. Almost everyone in business has to talk about money and how to spend it. It doesn’t matter if you’re a manager with a million dollar budget or a field tech just tracking your expenses. You’ll be talking about money and budgets.
In fact, talk about budgets is everywhere. Turn on the news and it’s not hard to hear people discussing budget “cuts” or budget “reductions.” You can hear about governments with budget “deficits” and budget “surpluses.” Everyone’s worried about money, and in business, earning more often means spending less. These are the topics you’ll hear about today.
Before we listen, let’s talk a little about collocations. A collocation is a group of words that native speakers often use together. A correct collocation sounds natural, while an incorrect collocation sounds unnatural. For example, in English we say “budget cuts” to talk about lower spending. But we can’t say “budget slices” or “budget chops,” even though “slice” and “chop” mean “cut.” Those simply aren’t natural expressions.
You’ll hear many useful collocations in today’s dialog. As you listen, try to pick out these natural combinations of words. Then we’ll explain what they mean and how to use them in the debrief.
You’re going to hear a conversation between two managers in the IT department of a large company and their boss. Kate and Harry are the managers, and Linda is the boss. They’re discussing the past year’s budget and how they spent their department’s money.
Listening Questions
1. What does Linda want to examine first?
2. What does Harry say about the large one-time cost the department had?
3. According to Linda, what is finance concerned about?
As the world rang in 2013, many analysts and commentators feel that it’s time to pull out the crystal ball and try to determine what’s in store in the coming 12 months. As the OECD Secretary-General Angel Gurria explains, there’s still a lot of work to do.
The world economy is far from being out of the woods. The US ”˜debt ceiling debate’, if it materializes, could tip an already weak economy into recession, while failure to solve the euro area crisis could lead to a major financial shock and global downturn. Governments must act decisively, using all the tools at their disposal to turn confidence around and boost growth and jobs.
In today’s Skills 360 lesson we’re going to build on last weeks ideas and look at how you can implement at positive attitude at work.
In our last episode we talked about positive thinking. Today it’s all about maintaining a positive attitude toward others because it will help them feel good. And if you can do that, customers will want to do business with you, colleagues will want to work with you, and bosses will want to see you do well.
