| 1. |
925 English Lesson 38 – Making Arrangements in English |
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| 2. |
925 English Lesson 36 – Ending a Phone Call |
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| 3. |
925 English Lesson 35 – Answering the Phone |
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| 4. |
925 English Lesson 34 – Giving Instructions |
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| 5. |
925 English Lesson 33 – Explaining a Problem |
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| 6. |
925 English Lesson 30 – Talking about Times and Dates |
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| 7. |
925 English Lesson 29 – Talking about Possibility in English |
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| 8. |
925 English Lesson 28 – Using Hypotheticals in English |
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| 9. |
925 English Lesson 27 – Using Questions to Ask for Details |
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| 10. |
925 English – Lesson 6: Talking about your Company |
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| 11. |
925 English – Lesson 5: Talking about your Work |
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| 12. |
BEP 23c – Telephone English: Getting Action |
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| 13. |
BEP 21 A – Telephone Skills: Starting a Call |
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| 14. |
Business English Course – BEP 69A: Answering a Phone Call in English |
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| 15. |
925English – Lesson 1: How to Say Hello in English |
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| 16. |
BEP 15c – Telephoning: Asking for Help |
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| 17. |
Skills 360 – Telephone English Tips (Part 2) |
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| 18. |
Skills 360 – Telephone English Tips (Part 1) |
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| 19. |
BEP 69 A – Telephoning: Answering a Call |
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| 20. |
BEP 158 – Dealing with an Angry Caller (Part 2) |
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| 21. |
BEP 157 – Dealing with an Angry Caller (Part 1) |
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| 22. |
BEP 140 – Dealing with Problems over the Phone |
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| 23. |
BEP 50 – Softening Negative Replies (Part 2) |
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| 24. |
BEP 49 – Softening Negative Replies (Part 1) |
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| 25. |
BEP 48 – Cold Calling: Dealing with Objections and Closing the Call |
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| 26. |
BEP 29 – Meetings: Disagreeing in English |
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| 27. |
BEP 28 – Meetings: Agreeing in English |
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| 28. |
BEP 23 – Telephoning: Handling a Difficult Customer |
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