Business English Pod (9to5English) / ESL Podcast / Page 22

BEP 94 – Communication: Resolving Conflict (1)

Advanced, Business English, Communication, ESL Podcast, Management English /

People do not always get along, so dealing with conflict is part of any job. And as often as not, work disagreements get resolved as much as in informal discussions in the hallway, as they do in the conference room. So, in this two-part series on resolving conflict, we’ll be studying useful language for discussing and resolving disagreements.

We will be focusing not on major conflicts between companies or inside organizations, but rather on the everyday sort of disagreements that all of us have to deal with to be successful in our work.

In the listening, Elegant is a company that designs and manufactures bathroom fixtures – sinks, toilets, and so on. Ben has recently joined Elegant as a training specialist. When he started, he was promised that Elegant would hire someone to help him with his work-load, but instead he is still doing almost everything by himself. He was also promised the opportunity to do some course design, but instead his manager, Gerry, insists on closely supervising all of Ben’s work. Ben feels like he is working harder than anyone else in the office: He is always the last one to leave the department in the evening. But he doesn’t feel that his hard work is getting recognized.

As you listen, pay attention to the language that Gerry and Ben use to deal with this disagreement.

Listening Questions

1. Gerry says he wants to “sit down informally and thrash things out a little.”
2. What do you think this means? A strain is something that is tiring and, perhaps, irritating.
3. What does Gerry say is “getting to be kind of a strain?” What solution does Gerry propose?

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BEP 93 – English for Sales: Taking an Order

Business English, ESL Podcast, Intermediate English, Sales /

In this Business English Pod lesson, we’ll be focusing on the language of taking an order and discussing standard terms, such as delivery time, payment method, and so on.

The listening takes us back to the Foxtrot showroom in Las Vegas. As you’ll recall, Foxtrot is the American distributor for Viva, an Italian clothing, or Apparel, manufacturer. Bill is a buyer for a chain of department stores, who has now decided to purchase from Viva. Foxtrot representative Adrianne and her Viva partner, Mario, discuss Bill’s order with him.

Before we get started, it’s important to emphasize that this conversation is not really a negotiation, but rather a situation where most parts of the deal are already agreed to. So, in this episode, we’ll be studying vocabulary for summarizing the terms of a typical commercial order and learning phrases for managing customer-vendor relationships, for example by reassuring the customer to build goodwill.

Listening Questions

1) When he says, “We operate on a narrow window for deliveries,” what does Bill mean?
2) The term chargeback refers to all or part of a fee being refunded, or returned, to the buyer. For what situation is Bill quite “strict on chargebacks?”
3) When would Bill like the first delivery to be made, and why?

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BEP 92 – English for Sales: Features, Advantages, Benefits (or FAB Presentation)

Business English, ESL Podcast, Intermediate English, Presentations, Sales /

For today’s Business English Podcast lesson, we’re going to focus on the “classic sales” approach to selling products and services. This approach is based on explaining the features, attributes and benefits of your products using the “FAB” technique.

The FAB technique is useful for people working in the manufacturing and retail trade – anyone who has to present products. In particular, we’ll look at how this approach can be applied in the Merchandizing business. Merchandizing is the trade name for businesses involved in the design and manufacture of clothing and household items.

In the dialog, we rejoin Marco and Francesca on their trip to a fashion trade show in the U.S. Their company, Viva, has just created an exciting new line of clothes. With the help of their American partner, Foxtrot, they are hoping to get a couple big sales contracts with U.S. department stores.

The listening takes place in the Foxtrot showroom. We’ll hear Francesca speak to a potential customer, Bill, who is a buyer for Bancroft’s, a retail chain store that targets professional women.

Listening Questions

1. What is the key feature of Viva’s fall colors this year? Can you name some of the colors?
2. Why is the Viva Professional line more expensive?
3. As described in the dialog, what are the main benefits of Viva’s clothing line?

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BEP 91 – Interview English: Asking the Interviewer Questions

Business English, ESL Podcast, Interview English /

BEP 91 - Interview English: Asking the Interviewer Questions

There is one question that you will definitely be asked in any job interview, a question for which you should always prepare a response. That is: “Do you have any questions for me?”

In this Business English lesson, we will focus on how to deal with this question. We’ll talk about what interviewers expect from you and we’ll emphasize the importance of preparation. We’ll also study how you can use this opportunity to “interview the interviewer” – that is, to find out whether the company is a good fit for you. Meanwhile, we’ll talk about how, for the interviewer, this is a chance to put your company in the best possible light.

In the listening, we will return to Yala Santos’ interview. Remember, she is an HR specialist at a manufacturing company who is interviewing for an HR manager position in a business unit of a fast moving consumer goods company, Fun Beverages International.

Listening Questions:

1. What is Yala’s first question for the interviewer?
2. How does the interviewer respond?
3. Yala’s second question is a little tougher – what does she ask?

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BEP 90 – English for Job Interviews: Discussing Weakness

Business English, ESL Podcast, Interview English /

BEP 90 - job interview english - discussing weakness

In this Business English lesson we continue to look at the language and skills of interviewing for jobs in English.

So far in this series, we’ve examined two common question themes that you will likely be asked in almost any interview. They were, “Tell me about your previous experience?”, and “What is your most significant accomplishment?”

In this lesson, we will likewise deal with another extremely common question. Unfortunately, it’s almost as challenging to answer as it is popular to ask. It requires you to think about possible problems with your working style and personality, and to give an answer that demonstrates professionalism and the ability to present your weakness as a strength. That’s right, you guessed it, the question is: What’s your greatest weakness?

Talking about your weaknesses tests a unique skill: It investigates your ability to present a drawback as an advantage. Thus, the theme of this episode is “be positive”, and that’s the main point that we’ll be focusing on.

Listening Questions – Good Example

1. What is Sherry’s weakness?
2. Did this weakness affect her GPA (exam scores)? How?
3. Does Sherry explain the positive aspects of the weakness she describes?

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