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BEP 205 – English Job Interviews: Switching Careers (2)

Advanced, Business English, Interview English, Management English /

BEP 205 - English job interview

This is the second of a two-part Business English Pod lesson on job interviews for when you’re changing jobs or switching careers.

You can’t do the same thing for your entire life. That’s why you’ve chosen to make a change, to take your skills and experience and apply them to something new. But this comes with a challenge. How can you convince an interviewer that you’ve got what it takes to make the switch?

This is especially true for those of us who are more “mature.” There’s an old saying: “you can’t teach an old dog new tricks.” Well, your task in the interview is to show why this saying is wrong. And you need to demonstrate why an “old dog” brings a lot more to the table than a younger dog.

In today’s lesson, we’ll rejoin Patrick, an accountant who’s interviewing for a position with an advisory firm. Frank and Nina are conducting the interview. We’ll hear Patrick demonstrate some key interview skills; he’s going to answer hypothetical questions, highlight transferable skills, and demonstrate research. He’s also going to make polite suggestions and ask good questions.

Listening Questions

1. Why does Patrick talk about his work developing junior accountants?
2. What is Patrick’s suggestion about training and development?
3. What does Patrick want to know about the position?

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BEP 204 – English Job Interviews: Switching Careers (1)

Advanced, Business English, Interview English, Management English /

BEP 204 - English Job Interviews: Switching Careers (1)

This is the first of a two-part Business English Pod lesson on English job interviews for when you’re changing jobs or making a career shift.

You’ve racked up a lot of work experience and you’re proud of your special accomplishments. And you know enough to have clear opinions about how things should be done. But it’s time for a bit of a change. Maybe you’re switching careers altogether, or maybe you’re just looking to change roles. Regardless, you’re going to have to explain your accomplishments and express your opinions carefully in order to a make a good impression.

In an interview, it’s not just about what you say, it’s about how you say it. You will be asked some difficult questions, and you may only have one shot at it. The stakes are high, and the competition may be great. You need to sell yourself and demonstrate why you are the right choice for the position.

In this lesson, we’ll hear Nina and Frank interviewing Patrick. Patrick is a seasoned accountant looking for a career shift. He’s applying for a job with one of the major accounting advisory firms. Patrick is going to highlight his unique experience, politely criticize his former employer, admit challenges, and talk about past conflict. These are all tough things to do well, but Patrick handles them wisely.

Listening Questions

1. Why is Patrick talking about changes to a company’s internal controls?
2. How does Patrick describe financial meetings with executives?
3. How does Patrick say he dealt with the executives?

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BEP 182 – Handling a Crisis 4: Moving Forward

Business English, Communication, Management English /

This Business English Pod lesson is the final part in our series on handling a crisis. We’ll see how to start moving forward after the first phase of a crisis has passed.

A crisis is a stressful situation. People are under pressure and meetings or conversations can be tense. But if everyone maintains the same goal, and a good leader gives direction to a group, a crisis can be overcome. And overcoming a crisis means talking about how to move forward.

In our last episode, we heard a conference call, as the team of Frank, Mike, Sandy, Monika, and Simone re-evaluated the situation and tried to gain some perspective. They talked about how the crisis has been handled, and things became a little tense, especially between Simone and Mike.

In this episode, we’ll continue with that conference call. Mike and Simone continue to disagree, while Sandy and Monika try to support Mike, and Frank tries to take control of the situation. Let’s listen as they figure out how to move forward at this stage of the crisis.

Listening Questions

1. What does Sandy say about the company’s history?
2. According to Monika, what are the local people worried about?
3. What does Frank think about the group of people?

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BEP 181 – Handling a Crisis 3: Gaining Perspective

Business English, Communication, Management English, Teleconference English /

This is the third in our Business English Pod series on handling a crisis. In the first part of a crisis, there may be a lot of confusion and activity. But if you make it through that part okay, what comes next?

At a certain point after the critical phase, people will come together to re-evaluate the situation. Team work is important. People need to be working together to handle the crisis. If they don’t, if they disagree and try to go in different directions, it won’t be good for the company. Unity is absolutely essential. It takes good leadership to establish that unity early on, but it takes good team work to maintain it.

In our last lesson, we heard Mike the production engineer talking with the VP of Communications in Singapore, Monika. She was getting some information from Mike about an accident and creating a communication plan. That was still the critical phase of the crisis.

In this episode, we’ll hear a teleconference meeting after that critical phase. It’s time to think about what has happened and re-evaluate the situation. We’ll hear Mike and Monika, as well as Frank the American boss, Sandy the plant manager, and a lawyer named Simone. Let’s listen as they try to gain perspective on the crisis and figure out how well they’ve handled the situation so far.

Listening Questions

1. Why does Mike say “sorry” to Simone?
2. What does Monika want to focus on in the discussion?
3. What does Sandy think about Simone’s concerns?

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Skills 360 – Diplomatic and Direct Language

Business English, Business English Skills 360, Communication, Management English /

In this Business English Skills 360 lesson we take a look at the language we use in a crisis. In our last two lessons (BEP 179 and BEP 180), we listened to a team dealing with a serious crisis: an accident at a factory. You probably noticed how some of the people are quite careful about the words they use.

A crisis is a sensitive situation. Emotions are running high and people are on edge. There is the potential for conflict if you do or say the wrong thing. At the same time, the clock is ticking and you may not have time to manage everyone’s feelings. For these reasons, you have a very fine balancing act between being diplomatic and being direct.

So, when should you be diplomatic and when should you be direct? Well, you need to assess the situation and determine which is best. Diplomatic language can protect people’s feelings. It can also avoid conflict and build trust. Those can all be very important in a crisis, when everybody needs to be on board with a plan. On the other hand, direct language can show a sense of urgency and seriousness, and it can prevent confusion. Those are also important in a conflict, when things must happen quickly and misunderstanding is just not an option. Remember that to be a good crisis manager, you need to adapt your style and strategy to the situation.

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