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Nextiva Lessons

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Suggested lessons for Nextiva support staff covering more advanced telephone phone skills, socializing with customers, idioms and communication skills.

Progress

71.43%

Lessons

No. Lesson Name Completed
1. BEP 317 – Business Socializing: Checking In with Clients (1)
2. BEP 318 – Business Socializing: Checking In with Clients (2)
3. BEP 330 – English Idioms for Giving Advice and Warnings (1)
4. BEP 331 – English Idioms for Giving Advice and Warnings (2)
5. BEP 198 – Telephone English: Controlling the Call (1)
6. BEP 199 – Telephone English: Controlling the Call (2)
7. BEP 238 – Telephoning: Tech Support English (1)
8. BEP 239 – Telephoning: Tech Support English (2)
9. BEP 240 – Telephoning: Tech Support English (3)
10. BEP 214 – Telephone English: Keeping in Touch (1)
11. BEP 215 – Telephone English: Keeping in Touch (2)
12. BEP 140 – Dealing with Problems over the Phone
13. BEP 157 – Dealing with an Angry Caller (Part 1)
14. BEP 158 – Dealing with an Angry Caller (Part 2)
15. BEP 311 – Business by Phone 1: Discussing Production Problems
16. BEP 312 – Business by Phone 2: Discussing Staffing Issues
17. BEP 292 – English Collocations for Implementing a Plan (1)
18. BEP 293 – English Collocations for Implementing a Plan (2)
19. BEP 319 – English Idioms for Expressing Degrees of Certainty (1)
20. BEP 320 – English Idioms for Expressing Degrees of Certainty (2)
21. BEP 309 – English Idioms for Describing Innovation (Part 1)
22. BEP 310 – English Idioms for Describing Innovation (Part 2)
23. BEP 264 – Idioms for Beginnings and Endings 1
24. BEP 265 – Idioms for Beginnings and Endings 2
25. BEP 251 – English Idioms of Choice (Part 1)
26. BEP 252 – English Idioms of Choice (Part 2)
27. BEP 210 – Business English Idioms: Colors (1)
28. BEP 211 – Business English Idioms: Colors (2)
29. BEP 243 – Debriefing a Project (Part 1)
30. BEP 244 – Debriefing a Project (Part 2)
31. BEP 192 – English Idioms: Time Idioms (Part 1)
32. BEP 193 – English Idioms: Time Idioms (Part 2)
33. Skills 360 – 9 Hacks for Improving your Business English (Part 1)
34. Skills 360 – 9 Hacks for Improving your Business English (2)
35. Skills 360 – English Communication Skills (1): Listening
36. Skills 360 – English Communication Skills (2): Clarifying
37. Skills 360 – Mind your Language (Part 1)
38. Skills 360 – Mind your Language (Part 2)
39. Skills 360 – Communicating Clearly in English (1)
40. Skills 360 – Communicating Clearly in English (2)
41. Skills 360 – Teleconferences (Part 1)
42. Skills 360 – Teleconferences (Part 2)